Shipping policy
Shipping Policy
Effective Date: September 23, 2026
At Novarento, we carefully prepare every order to ensure your bathroom essentials arrive safely and efficiently.
1. Order Processing Time
Orders are generally processed within:
1–5 business days
after payment confirmation.
During holidays or promotional periods, processing times may vary.
2. Shipping Fees
We offer:
Free Shipping
Orders totaling:
$10 USD or more
qualify for free standard shipping.
Orders below:
$10 USD
will require a shipping fee of:
$5.99 USD
3. Delivery Time
Estimated delivery:
7–20 business days
depending on:
- Destination
- Carrier availability
- Seasonal demand
- Weather conditions
4. Shipment Tracking
Once your order has shipped, tracking information will be sent to your email.
Customers can monitor delivery progress using the provided tracking number.
5. Shipping Address Accuracy
Customers are responsible for providing correct shipping information.
Additional costs caused by incorrect addresses may apply.
6. Delivery Issues
If your package is delayed, lost, or damaged during transportation, please contact our customer support team.
We will work with customers and shipping providers to find an appropriate solution.