Refund policy
Return and Refund Policy
Effective Date: September 23, 2026
At Novarento, we believe that small details can transform everyday routines into moments of comfort and relaxation.
Our bathroom collection includes soft towels, elegant shower curtains, and comfortable bathroom mats designed to create cleaner, warmer, and more inviting living spaces.
We carefully select products that combine functionality, comfort, and modern home aesthetics. If your purchase does not meet your expectations, this Return and Refund Policy explains our process for returns, replacements, and refunds.
1. Return Eligibility
Customers may request a return within:
30 days after the order delivery date.
To qualify for a return, products must meet the following conditions:
- The item must be unused and in its original condition.
- The product must include original packaging and tags.
- Towels must be unused, unwashed, and free from stains or odors.
- Bathroom mats must not show signs of use or exposure to water.
- Shower curtains must remain unopened or unused.
- Proof of purchase must be provided.
Returned products must be in a condition suitable for resale.
2. Eligible Products
Returns may apply to:
Bathroom Textile Products
- Bath towels
- Hand towels
- Bathroom towel sets
Bathroom Decor Products
- Shower curtains
- Bathroom floor mats
- Bath rugs
3. Hygiene and Personal Use Products
For hygiene reasons, used bathroom textile products may not be accepted for return.
This includes products that have been:
- Washed
- Used
- Exposed to moisture
- Modified or damaged after delivery
We recommend customers inspect products carefully before use.
4. Damaged or Incorrect Orders
We carefully inspect products before shipment. However, unexpected issues may occur during transportation.
If you receive:
- A damaged product
- A defective item
- An incorrect product
- Missing components
please contact us within:
7 days after delivery
with:
- Order number
- Customer name
- Photos of the issue
- Description of the problem
Our customer service team will review your request and provide an appropriate solution.
Possible solutions include:
- Replacement
- Store credit
- Refund
depending on the situation.
5. Return Request Process
To request a return, please contact:
Email:
Please provide:
- Order number
- Product name
- Reason for return
- Supporting images if applicable
Customers must receive return approval before sending products back.
Returns sent without authorization may not be accepted.
6. Refund Processing
Once returned products have been received and inspected, we will send a confirmation regarding the refund status.
Approved refunds will be processed to the original payment method.
Refund processing time:
5–10 business days
Additional processing time may depend on your bank or payment provider.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was delivered.
- The product arrived damaged.
- The issue was caused by CAMPERA LLC.